We approach every situation as if we each owned a part of the company, by taking full ownership of all projects and tasks.
Pharma and med device firms rely on our work to help make decisions that affect the health of millions of people. That’s why we sweat the details.
Without clients, SHG would not exist. While they are not always right, their needs should be prioritized and given primacy.
Communicating clearly and directly leads to swifter and better outcomes. We say what we mean, and mean what we say.
As in life, we believe that the foundation for success in business is a strong sense of morality.
To succeed, we need to be experts in our industry of healthcare data collection, as well as in our functional roles, whatever they may be.
We watch each other's backs and work together to advance our common goals.
Jerry Arbittier is the co-founder and CEO of SurveyHealthcareGlobus. He has 30+ years of executive leadership and industry experience in survey research and project management. Before his appointment to CEO, Mr. Arbittier served as the Company’s President for 7 years. Prior to this, he was co-founder and President of All Global – the first physician panel developed for the healthcare marketing research industry. Over the course of his career, Mr. Arbittier has conducted thousands of healthcare marketing research studies, developed the initial sample for Arbitron’s first TV meter panel, and was in charge of product development and research at Kantar Media. He holds a Master’s degree in Survey Sampling and Statistics from Temple University. When he is not working, you can find Jerry at the beach with his family or a Broadway show!
Jason Freeman is the Chief Operations Officer for SurveyHealthcareGlobus, based out of their Pocatello, ID office. He is an expert in market research technologies with nearly two decades of experience in computer software engineering. Prior to joining SHG in 2011, Mr. Freeman served as Programming/IT Manager for Bernett Research – a privately-held market research and data collection firm based in Boston. There, Mr. Freeman oversaw their survey programming team. Prior to his tenure with Bernett Research, Mr. Freeman worked as a subject matter expert at Idaho National Laboratory, with particular emphasis on the install and operation of Communications Security equipment at a Level “Q” clearance. Mr. Freeman earned his BA in Computer Software Engineering from Idaho State University. He also holds an AAS in Computer Software Engineering/Language Specialist and an AAS in Computer Software Engineering/Internet Programming. When he is not working, you can find Mr. Freeman enjoying spending time with his family.
Sal Brucculeri is Chief Revenue Officer, North America at SurveyHealthcareGlobus, where he is directly responsible for leading the North American sales organization to deliver growth goals for the Company. He oversees the US sales team with emphasis on client and prospect development, commercializing new services, and road mapping a sales strategy for revenue generation. He joined the SHG Company in 2013 as their first full-time Business Development hire. Prior to his tenure with SHG, Mr. Brucculeri was a Sales Specialist, as well as a Research Facility Manager at Quick Test/ Heakin, a full service market research firm. He earned his MBA in General Management from NYU Stern School of Business with a specialization in Marketing/Change Management. He also holds a Bachelor of Science in Computer Science & Information Systems from Pace University. When Mr. Brucculeri is not working, you can find him on the basketball court, either playing some pickup games or watching NBA action at the Barclays Center in Brooklyn.
As Chief Strategy Officer at SurveyHealthcareGlobus, Matt Walmsley is responsible for leading the development of new services and managing the engagement of SurveyHealthcareGlobus’s proprietary HCP panel. Mr. Walmsley has overall responsibility for product strategy development including the translation of new concepts into tangible products. He brings over 10 years of experience in the healthcare market research space. Prior to joining SHG in 2015, Mr. Walmsley served as Vice President, US Operations for All Global, where he managed the strategic alignment of internal processes across operational units. He also held the roles of Director, Business Development and Senior Account Manager at All Global. Mr. Walmsley earned his BS in History and Political Science from Sacred Heart University. Additionally, he studied Political Science and Government at The George Washington University. When Mr. Walmsley is not working, you can find him acting as the oldest child playing with his kids and cheering on Chelsea FC!
Randi Perry is Chief Human Resources Officer for SurveyHealthcareGlobus, bringing over 15 years of experience in Human Resource Management to the firm. She oversees both strategic and tactical activities including recruiting, compensation, values creation and culture, rewards and recognition, performance management, organizational development, talent development, and benefits administration. Prior to joining the SHG team in 2016, Ms. Perry served as Human Resources Advisor for ATCO Structures & Logistics, a construction and manufacturing plant, where she handled all employee relations, including coaching for team leads and supervisors. Additionally, she held HR roles within Whisper Creek Log Homes, ADT Security Services and Lady Luck Casino Hotel in Las Vegas, NV. Ms. Perry earned her Bachelor’s Degree in Human Resources Management from Utah State University.
As a Senior Vice President, Client Relationships at SurveyHealthcareGlobus, John Castellano provides clients with physician, allied healthcare and patient samples both for domestic and international quantitative and qualitative projects. An industry veteran with over 29 years in market research, Mr. Castellano has had the privilege of servicing over 150 Full Service Marketing Research and Consulting firms. Prior to joining the SHG team in 2014 and for 10 years, he served as Regional Vice President, Market Research at Epocrates, where he focused on new business while also growing existing relationships. Additionally, he held the role of Business Development Manager at Nielsen, where he supported the sales team under the direction of the Chief of Staff. Mr. Castellano earned his Bachelor of Science degree in Business Administration and Management from Fairleigh Dickinson University. When John is not working, he spends time with family and friends. He is an avid cook, entertainer, and owner of two of the words best cats Sullivan and Thompson.
As a Senior Vice President, Client Relationships at SurveyHealthcareGlobus, Jonathan Emerson plans and oversees the execution of data collection strategies amongst Healthcare Professionals, Patients, Consumers, and Business to Business targets. He is an expert in fieldwork and operations given his past experience as a Project Manager for 7 years, prior to his 3 years as a Vice President of Client Relationships. Prior to joining the SHG team in 2006 and stumbling into market research, Mr. Emerson trained to be a professional actor and theatrical technician while working in both sales and management for several non-for-profit arts organizations. When he is not working, Mr. Emerson is very involved with the NYC Indy Theater scene, and is also a nationally competitive springboard diver with Team New York Aquatics.
As a Senior Vice President, Client Relationships at SurveyHealthcareGlobus, Brian Fischer builds long-term client relationships through selling global healthcare sample and data collection services including quantitative/qualitative recruitment, programming, hosting, translations/overlays, online portals, data tabulations, and delivery of perfect data. He boasts over 21 years of experience in the market research industry. Prior to joining the SHG team in 2015, Mr. Fischer held various positions within project management, healthcare fieldwork management, research operations, and sales, including his role as Project Director for Total Research, Sr. Tab Programmer at Harris Interactive, Healthcare Fielding Coordinator at Market Measures/Cozint/NOP World/GFK, and Account Director roles at Medefield and Epocrates. He holds a Bachelor of Applied Science in Business, Management & Marketing from DeSales University. When he is not working, Mr. Fischer enjoys spending time with his wife and children.
As Senior Vice President, Client Relationships, John strategically identifies and develops opportunities among prospects, with a steadfast focus on acquiring new business streams. He works in conjunction with Executive Management to introduce his extensive network of contacts to SHG’s world-class services. John joined SurveyHealthcareGlobus in 2018 from Qualtrics, where he most recently held the role of Enterprise Research Services Consultant. There, he primarily focused on selling market research services, including full service projects, to clients within the healthcare, pharmaceutical, and medical device sectors. He has a strong background in the pharmaceutical and healthcare industries, having worked for Eli Lilly & Company, MedPointe Healthcare, and Neutrogena Dermatologics (Johnson & Johnson).
Alex Montanile is a Senior Vice President, Client Relationships at SurveyHealthcareGlobus, with a particular emphasis on new business and prospect development. Alex is also responsible for the Company’s top-off accounts. Prior to his recent appointment to Senior VP, Mr. Montanile served as Vice President for 5 years, where he specialized in providing solutions for unique projects including those with low incidence and niche populations. Mr. Montanile originally joined SHG’s call center division, Universal, in 2007, where he served as a Project Manager. He holds a Bachelor of Science in Business Administration & Marketing from New Jersey City University. When he is not working, Mr. Montanile enjoys relaxing with a hot dog and soda at a Mets, Knicks or Giants game. You can also find him seeking out the latest and greatest new restaurants in the NYC and Northern NJ area.
MaryEllen Fasano is Senior Vice President, M&A Integration at SurveyHealthcareGlobus, bringing 25+ years of market research experience to the firm. She works closely with both the target company and SHG to integrate the operations throughout the lifecycle of an M&A transaction; during initial diligence and modeling, integration planning and operations, to post-acquisition support and review. Prior to joining SHG in 2012, Ms. Fasano served as Vice President, Corporate Development Eastern Research Services, where she was responsible for Client Services, Strategic Development & Nearshore Call Center Operations. She previously held Senior Management positions in Operations, Account Management and Client Services while at ICT Research Services for 15 years. Ms. Fasano has been active in the Insights Association (MRA) and is a past President of the Philadelphia Chapter. She earned her BA degree in Education from William Paterson University of New Jersey.
Christina Pereira is SVP, Client Services- Qualitative (Global) for SurveyHealthcareGlobus, bringing extensive day-to-day operations experience to the firm. She oversees all qualitative project management and deliverables, quality control, data collection, and both client and internal communication. Prior to joining SHG in 2014, Mrs. Pereira worked for 4 years on the full service client side of the industry at FGI Research, where she built custom online research panels, designed custom questionnaires, helped with end-client reporting, and served as product manager of the CATI phone center. She began her market research career at data collection company Bernett Research, where she spent 15 years managing all aspects of fielding healthcare, insurance, and mass media projects to a broad spectrum of many industries. Additionally, she spent time in operations as a field supervisor, manager, data coder, CATI programmer, and HR coordinator. Mrs. Pereira studied Psychology at Idaho State University.
As Senior Vice President, Project Services, Mili Bhatia directly manages the Quantitative, US Operations team, responsible for all aspects of project delivery. This involves working in conjunction with clients and internal teams to execute on fielding deliverables inclusive of questionnaire programming, translations/overlays, data review, coding and tabulations. Mili will also spearhead trainings & implement efficiencies within the operations team to ensure Perfect Data. Mili brings 18+ years’ experience in healthcare market research, managing daily internal operations, panel management as well as new and existing client expectations for high level/complex opportunities. As Vice President of Engagement for P/S/L Group, she was responsible for optimizing both the front and back end HCP user experience for online surveys. Mili joined P/S/L Group from Sermo (fka WorldOne), where she held various roles during her 10- year tenure, including Vice President of Strategic Initiatives, North America, Vice President of Client Services, and other leadership roles. Additionally, she worked for The Kantar Group and All Global Ltd (fka WebSurveyResearch). Mili holds a BA in Psychology with a minor in Marketing from Hofstra University.
Jessica Florez is the Marketing Director for SurveyHealthcareGlobus, where she supports a team of global business development leaders and account owners. Her role involves the ideation and creation of content and design for all email communication, press releases, advertising, social media, white papers, case studies, and customized client & prospect presentations. She brings just under a decade of measurable success in creating content-centric strategies to build business brands (B2B & B2C), generate demand for products and services, and drive new leads while nurturing existing accounts. Prior to joining SHG in 2017, Jessica served as Marketing Manager for Entertainment Cruises, where she supported a portfolio of the nation’s largest public dining & private yacht charters for the Company’s New York / New Jersey region. There, she led creative overhaul initiatives to better align the brand with current consumer interests. Prior to that, she served as Marketing Manager for Situs Holdings, a commercial real estate financial advisory firm, where she supported a global business development team, accounting for over $1 trillion in commercial real estate related activity. She earned her Bachelor of Arts degree in English from the University of Central Florida, and holds a Master of Fine Arts in English from Hofstra University.
As Managing Director, Europe for SurveyHealthcareGlobus, Antonio Tropea leads account planning efforts in the EU region, by providing consultative and solutions-oriented services to existing and prospective accounts. He brings over a decade of healthcare market research experience to the firm. Antonio joined SHG in 2018 from M3 Global Research, where he held the role of Business Development Director for their London, UK division. There, he oversaw a diverse market and identified potential opportunities and new clients. Prior to his tenure at M3, and for 7 years, he held multiple roles at All Global (WPP Group), including Client Service Account Manager for the European region. Antonio graduated in law at the University of Rome “La Sapienza”, in Italy. After passing the bar exam, Antonio became an Italian qualified lawyer.
As Director, Qualitative Business Development, Tamara Burke spearheads the expansion of SHG’s global qualitative offering, by providing expert guidance on new and innovative ways to execute complex qualitative research. As an international sales and business development leader, Tamara brings 14+ years’ experience in qualitative fieldwork methodologies in the pharmaceutical and healthcare market research sector. Tamara most recently served as Director of Business Development for Liberating Research, where she assisted in building a successful qualitative patient fieldwork agency from the ground up. Prior to Liberating Research, she served as Qualitative Head of Department for All Global Ltd, where she was responsible for recruiting and maintaining a successful qualitative fieldwork team to manage a range of methodologies and complex international healthcare studies. There, she produced the European Guide to Payer Research and European Qualitative Handbook, which were widely regarded by clients as the gold standard handbook for Qualitative EU fieldwork.
Lena is based out of SHG’s European head office in London, and is in charge of driving and continuing to build out EU operations, while working in conjunction with SHG’s Chief Operating Officer, Jason Freeman, to standardize operational efficiencies in line with the organization’s strategic objectives. Lena has more than 10 years of proven success in leading both production and project management teams for international full-service healthcare firms. She served six years at GfK Ltd., (Ipsos acquired GfK Health in 2018). Lena held the role of Head of Healthcare Project Management, during which time, she managed all operational efforts across all large and intricate international studies in the healthcare, pharmaceutical, and med-tech fields. Additionally, she oversaw internal and external multilingual suppliers (sample, programming, translation, data processing, and creative agencies) to ensure optimized project outcome. Lena graduated summa cum laude from the University of Siegen, Germany, with a Master of Arts in Media Planning, Development and Consulting, and advanced studies of Dutch and Italian from the University of Antwerp, Belgium. She is fluent in German, English, Dutch, and Italian.
Fabio Musumeci is Operations Resource Manager for SurveyHealthcareGlobus’s European division, with particular emphasis on the qualitative research strategy and custom recruitments throughout the EU. He brings 10+ years of experience within the healthcare market research sector, covering a multitude of roles within operations. He joins SHG from Kantar Health UK, where he most recently served as Senior Procurement & Compliance Manager. His role entailed securing quality and consistency throughout the project life cycle from the initial RFP stage through to project end. Fabio holds a Bachelor Degree in Political Science from the University of Catania (Italy), and a Professional Certificate in Marketing from the Chartered Institute of Marketing (UK). He is an active member of BHBIA Response Rate Task Force and EphMRA Fieldwork Forum.
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