Come join a growing team committed to providing perfect data for healthcare related research projects! SurveyHealthcareGlobus is a global market research firm, with employee all over the world and branches in the UK, New York, Idaho, and Sarajevo. SHG supports Healthcare market research by connecting researchers to our panel of over 2 million qualified healthcare professionals and overseeing the success of their projects.
Fieldwork Coordinator, Qualitative (EU) role is an internal support role with responsibility of coordinating and executing project activities to meet and exceed client expectations within timeline and budget. The role is designed to be mainly a non-client facing role, or with very little client interaction.
Fieldwork Coordinator will proactively manage multiple Qualitative studies recruitments, validation, and scheduling of professional and executive level panelists, coordinating external partners and panelists as well as any third party used to facilitate the interviews.
The role is designed for the applicant to grow into a more senior and/or client facing role within the team.
SHG offers frequent opportunities for advancement, continuous learning opportunities, supportive staff culture, a EAP, Pension, and Open PTO policy.
Qualifications and Skills:
Educational / Technical
1-2 years’ of work experience preferably in Pharmaceutical/Healthcare Market research.
Intermediate or Advanced Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
Bachelors or equivalent degree preferred.
Excellent written and spoken English.
Preferably excellent command of at least one additional language in both speaking and writing.
Skills and Personal Attributes:
Customer service driven self-motivator with outstanding communication and interpersonal skills.
Demonstrates ability to efficiently identify and solve problems.
Demonstrates forward-thinking and positive attitude towards challenges.
Excellent telephone and email manners.
Excellent organizational skills and the ability to manage multiple tasks simultaneously.
Excellent ability to work with time constraints and hard deadlines.
Excellent attention to detail.
Strong team player and able to efficiently work autonomously to successfully meet and exceed the set expectations.
Principal Duties and Responsibilities:
Follow and adhere to standard Qualitative research & SHG internal processes.
Assist the Fieldwork managers with project set up & management.
Perform data quality checks on screener data, report problems in a timely manner.
Validate & schedule respondents for studies, maintain the interview schedule, ensure respondents are provided with correct instructions to join the interviews.
Perform follow up calls with respondents where required.
Manage the external partners communication where needed – such as ensuring the timely recruitment updates, collection of required PV certification, deliverables, costs.
Efficiently manage relationships with internal and external teams to ensure quality and timely deliverables.
Adequately respond to time sensitive queries and resolve problems.
Follow and adhere to privacy guidelines and laws in countries where we conduct market research.